Refund and Return Policy – NextGen Life Style

At NextGen Life Style, customer satisfaction is important to us. This Refund and Return Policy explains the conditions under which customers may request a return, exchange, or refund for products purchased through our website.

By placing an order with us, you agree to the terms outlined below, subject to your rights under applicable consumer protection laws.

1. Return Eligibility

Customers may request a return if the product meets the following conditions:

• The product is damaged, defective, or incorrect upon delivery.
• The product is unused and returned in its original condition and packaging, where applicable.
• The return request is submitted within 7 days of delivery, where permitted by applicable law.
• Proof of purchase, such as an order confirmation or receipt, is provided.

Certain products may not be eligible for return due to their nature, hygiene requirements, personalization, or applicable legal restrictions. Any exclusions will be subject to applicable law.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery, where possible.

Please provide the following information:

• Your order number.
• A description of the issue.
• Clear photographs or videos showing the product and its packaging, where applicable.

We will review your request and inform you of the next steps. Depending on the circumstances and applicable law, we may offer a replacement, exchange, repair, or refund.

Failure to report an issue within 48 hours will not remove any rights you may have under applicable law.

3. Refund Eligibility

A refund may be considered in the following situations:

• Your return request is approved.
• The product received is defective, damaged, or incorrect.
• Your order is canceled and a refund is due.
• Your order cannot be fulfilled or delivered, where a refund is applicable.
• A refund is otherwise required under applicable law.

Refund approval will depend on the circumstances of the order and the applicable legal requirements.

4. Refund Processing Time

Once a return or refund request has been approved:

• We will initiate the refund within 7–14 business days, where applicable.
• Refunds will generally be issued through the original payment method whenever possible.
• The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

If you have not received your refund within the expected period, please contact our customer support team.

5. Return Shipping Costs

If a product is damaged, defective, or incorrect, NextGen Life Style will determine the appropriate return or replacement arrangements in accordance with applicable law.

For returns requested for reasons such as a change of mind, the customer may be responsible for return shipping costs where permitted by law and communicated in advance.

Original shipping charges and other fees will be handled in accordance with the circumstances of the return and applicable law.

6. Non-Returnable Items

Where permitted by applicable law, certain items may not be eligible for return, including:

• Products made or personalized specifically for the customer.
• Items that cannot be returned for hygiene or health protection reasons after their seal has been broken.
• Products clearly identified as non-returnable before purchase, where legally permitted.
• Digital products or other items subject to specific return restrictions under applicable law.

Nothing in this section limits mandatory consumer rights.

7. Order Cancellations

Customers who wish to cancel an order should contact us as soon as possible.

If an order has not yet been processed or dispatched, cancellation may be possible.

Once an order has been dispatched, cancellation may no longer be possible, and the customer may need to follow the applicable return procedure.

If an order is canceled and payment has already been collected, any refund due will be processed in accordance with this policy and applicable law.

8. Exchanges and Replacements

Exchanges or replacements may be available for eligible products, depending on stock availability and the circumstances of the request.

If a replacement is unavailable, we will discuss the available options with the customer, including a refund where applicable.

9. How to Request a Return or Refund

To request a return, exchange, or refund, please contact our customer support team with your order details.

Include your order number, the reason for your request, and supporting photographs where relevant.

Customer Support Email: nexgen.ae.1703@gmail.com

Our team will review your request and provide instructions for the next steps. Please do not send products back before receiving return instructions from our team.

10. Contact Information

Business Name: NextGen Life Style

Email: nexgen.ae.1703@gmail.com

Phone: +971 50 510 0743

We appreciate your business and will make reasonable efforts to resolve return and refund requests fairly and efficiently.

Thank you for shopping with NextGen Life Style.