Shipping Policy – NextGen Life Style

At NextGen Life Style, we are committed to delivering your orders safely and efficiently. Please read our shipping policy to understand our order processing, delivery timelines, and shipping procedures.

1. Order Processing

• Orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays may be processed on the next business day.
• Order processing may take longer during sales, holidays, or other busy periods.
• Customers will be notified if there is a significant delay in processing their orders.

2. Shipping and Delivery Time

• Estimated delivery times depend on the customer's location and the shipping service available.
• Delivery within the UAE typically takes 2–5 business days after order processing.
• International deliveries, where available, may take longer depending on the destination and customs procedures.
• Delivery times are estimates and are not guaranteed. Unexpected delays may occur due to weather conditions, courier issues, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the customer completes the purchase.

Any free shipping offers will be subject to the terms and conditions specified at the time of the offer.

4. Order Tracking

If tracking is available for your shipment, the tracking details will be shared with you once your order has been dispatched.

Customers can contact our support team for assistance with order status and delivery updates.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details when placing an order.

NextGen Life Style will not be responsible for delivery delays or failed deliveries caused by incorrect or incomplete addresses. Additional shipping charges may apply if an order needs to be reshipped due to incorrect information provided by the customer.

6. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery period, please contact our customer support team.

We will coordinate with the relevant courier service, where applicable, to help resolve the issue. Delivery delays caused by courier services, customs, weather, or other circumstances beyond our control are not guaranteed to be preventable.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide your order details along with photographs of the damaged packaging or product.

We will review the issue and assist you in accordance with our applicable return and refund policy.

8. International Shipping and Customs

International shipping may be available depending on the destination.

Customers are responsible for any customs duties, import taxes, or other charges imposed by the destination country, unless otherwise stated at checkout or required by applicable law.

Customs clearance may affect delivery times.

9. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Merchant Name: NextGen Life Style

Customer Support Email: nexgen.ae.1703@gmail.com

We appreciate your trust in NextGen Life Style and thank you for shopping with us.